At Global Academic Supply, we value customer satisfaction and strive to provide a hassle-free shopping experience. Please review our return, refund, and cancellation policies before making a purchase.
Cancellation Policy — Order Cancellation
Cancellation Window: Customers can cancel their order within 24 hours of placing it. To cancel, please contact our customer service team by email with your order number.
Cancellation Process: If the order has not been processed or shipped, it will be canceled and a full refund will be issued to the original payment method.
Cancellation After Shipment: Once an order has been shipped, it cannot be canceled. However, customers can return the book after delivery as per our return policy below.
If an order is suspected to be fraudulent, Global Academic Supply reserves the right to cancel it without prior notice.
Any delay in verification may result in a delay in shipping and delivery.
Return & Refund Policy — Return Eligibility
We accept returns within 30 days from the date of delivery, subject to the conditions below.
Incorrect Book / Not as Described: We offer a full refund if the book delivered is incorrect or the book is damaged.
Book Did Not Arrive: We offer a full refund if your book has not arrived within our stated delivery timelines (see our Delivery Timelines page).
Buyer Does Not Want the Item: If a buyer no longer wants the book, the buyer may choose to return it by paying for return shipping and a 20% restocking fee, calculated on the order value before any discount or sale price.
Return Process
Customers must contact Global Academic Supply customer support by email to initiate a return.
The book must be unused and in its original condition to be eligible for a refund.
A valid tracking number is mandatory for all returns to ensure proper processing.
Refund Duration
We will issue a full refund as soon as the book is thoroughly inspected upon receipt at our facility. A valid tracking number for returns is mandatory so we can track and process returns.
Shipping & Delivery Issues
Lost or Damaged Shipments: If a package is lost or arrives damaged, customers must contact our support team by email within 24 hours. We will coordinate with our shipping partner to resolve the issue and provide a replacement or refund, based on stock availability.
Failed Delivery & Incorrect Address: If an order is returned to us (RTO) due to an incorrect address or failed delivery attempts, the buyer will be responsible for reshipping charges. Customers must provide an accurate shipping address and contact details.
Additional Notes
Global Academic Supply reserves the right to update this policy at any time without prior notice.
Customers are encouraged to review our Terms & Conditions before making a purchase.